I paid almost $1000 for lifetime, in-home support for my two dogs. When I did research on Bark Busters, the main points that encouraged me to go with them was the lifetime support, and they come to you, aka "in-home".
I worked with a trainer for a little bit, and she ended up retiring. No trainers took her place in my area, so all Bark Busters could offer me was video chatting with a trainer who lives on the East Coast. I tried it for a couple sessions, but that was not what I paid for. I wanted a trainer to be here, in person, to show me how to train, and correct me while I'm doing it.
This doesn't work if I have to hold my phone for him to see. I insisted they give me a partial 50% refund, which I thought was reasonable. They refused, saying "my original trainer took the payment, not Bark Busters. They guarantee lifetime support, not in-home support." Except their website says they are different from other training companies because they do IN-HOME SUPPORT.
I am so disappointed with them.
Now I'm out $1000, and all I want to do is find another trainer who CAN offer in-home support, but I'm not willing to do that without getting some money back from Bark Busters. I would suggest you think twice before singing a contract with them.
Product or Service Mentioned: Bark Busters Dog Training.
Reason of review: Poor customer service.
Monetary Loss: $995.
Preferred solution: Partial refund (50%).