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I am a barkbusters client and am having a problem with my assigned trainer, Rob Scheel.

I paid my initial deposit and signed up for barkbusters in July, and Rob was unable to see me for an appointment until September.

When I signed up and spoke to a barkbusters representative in July, they said that 50% of the payment would be collected by Rob at the first session, and the next half would be charged to my credit card one month to the day later. I was prepared with my half of the payment and Rob said "I don't do that, I have bills to pay".

This struck me as unprofessional and was contrary to what I was told by the representative who signed me up.

I continued to have concerns with my dog Herby's behaviour problems, one of which is leash aggression. He is a therapy dog and I fear that this problem may result in us getting kicked out of the program. When Rob came back 6 weeks later for a follow up appointment this behavior was still not addressed and continues to be a problem. I also signed my Mom's dog Georgie up for training, mainly for puppy obedience.

Georgie was 5 months old at the time. She is now 1 year old and has received no puppy training, nor has Rob offered my Mom any sort of puppy training plan. As a result, both of our dogs are suffering.

Rob does not offer any follow up appointments on evenings or weekends. My Mom and I are both healthcare workers and find these hours almost impossible to work with.

These hours are not consistent with the norm of industry standards.

I sent Rob two emails with very specific questions and concerns. No resolution has been reached.

In correspondence, he appeared evasive and unprofessional. I saved all my emails with him and would like to forward them for head office to review.

I trusted that barkbusters could help me with my dog, and I am disappointed with the lack of respect and lack of provided training.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bark Busters Cons: Trainer rarely available.

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Katy W Hte

In January 2020 I reached out again with the same problems. At this point my dog had the same unresolved issues since July 2019, and my moms puppy was now 1 year old and had received no formal puppy training.

I found this unacceptable and wanted to set up an appointment and could not find a suitable time within Robs restricted office hours. I tried to reach a resolution with Rob who was unprofessional, disorganized and unhelpful to me as a client. When I mentioned I wanted to speak to someone at head office for help he discouraged me and said that there was no one else that could help me. I reached a dead end with him and called the Barkbusters Canadian head office for a resolution.

I asked for a refund and they thought that half of the money back was fair. I was not happy with that decision as I don't feel that the quality of training or time of training I received valued $576. Barkbusters advertises a "guaranteed result" and a "lifetime support" but after coming out for the first 4 hour spiel it is nearly impossible to set up future appointments. My issue for seeking help was never addressed and as a pet owner I feel I have done my dog a disservice for not getting him the proper help for a serious matter.

I want to warn other pet owners of the way that this business operates and as a consumer would say that this service is not worth your money. Sincerely, Katy Walsh

Bark Busters
Bark Busters Response

Hi Katy, I'm sorry to hear about your experience and would be happy to help assist you with this. Please send an email to office@barkbusters.com with the best way we can contact you so we can follow up with you on this. We will do our best to help both you and your mom.

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