Bark Busters Reviews

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Bark Busters - No structure, no actual training
I have an 8 year old rescue with separation anxiety. After doing 2 months of very structured training with him, I couldn't seem to get him over the hump so I decided to hire some professional help. Enter Bark Busters. For $850, they seemed like the best option with...
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6 comments
#1872625

good day. just like many here, i also signed up with your company and received 2-2.5 hour session where i learned to bark like a dog.

I was asked to do my homework with my dog following suggestions given by trainer. My dog after two days stopped responding and became scared of all the barking, clapping and water splashes.

I have a 14 mos docile friendly dog. I am not interested in continuing with your company and would like to get my money back.

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Featured
ID
#1862870 Review #1862870 is a subjective opinion of poster.
Location
District 31, Tennessee
Service
Bark Busters Dog Training
Cons
  • Service provided
Loss
$850
Preferred solution
Full refund
New Reviewer

Horrible training and no follow up

This was a horrible program. There was never any indication that the only training involved was to bah at your dog and there was no alternative offered. While the trainer was nice, the goals she set were beyond unrealistic and ultimately set us back with the training process. When training didnt work - even though we followed instructions to a tee, we were blamed. There was no follow up or communication from the trainer. We spent a $1,000 for a lifetime guarantee - but the training doesnt work. It feels like a complete scam with no alternative. We are understand 2 sessions were held, so we are looking for a refund for half of the amount ($500). Definitely seems like goal is to take your money and hope you fail and get frustrated with the program after paying up front.

User's recommendation: Avoid these people.

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ID
#2569690 Review #2569690 is a subjective opinion of poster.
Service
Bark Busters Dog Training
Loss
$1000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Horrible service

Our number 1 issue was. Aggressiveness . Trainer brought a decoy dog and when we walked our dog up to it , she threw water balloons at our dog. Obviously our dog ran away.... and the trainer said See how well it works . The entire pack leader thing is baloney.

User's recommendation: Run away.

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ID
#2452823 Review #2452823 is a subjective opinion of poster.
Service
Bark Busters Dog Training
Cons
  • Extremely expensive
Loss
$1000
Preferred solution
Price reduction
New Reviewer

300.00 down before you even have a appointment

I got a small dog 3 yrs old she's trained only thing she barked when I went out so I was looking up on Google and called them the lady was talking so much told me the had life time training for 1195.00 I said that was to expensive for me and she explained that I could make payments and then told me you need to put 300.00 down they said that they told me non refunded I don't remember that and I didn't sign anything not fair I canceled and won't give money back im going to try to go though my bank to fight
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ID
#2421765 Review #2421765 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

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New Reviewer

Scammed by bark busters

Scammed by bark busters
We were referred by our vet friend to June and Collin. We hired them 10/27/20 only option was to pay $1000 unlimited training the very moment we met them. We have had 4.5 good sessions w them. In the very first month they were out 3 wks for covid. Our last season was last Thursday. This Monday they sent out an email saying due to health issues they are immediately retiring. Would have been nice if they could have told us on the session we had just days before. They said in the email the new people who bought the business are in training for the next month. We can't reach them or customer support. Beware of doing business with this company!

User's recommendation: Run fast away from this company.

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5 comments
#1979836

Did you have any success in contacting corporate office and receiving a refund? I am in the exact same position.

#1980249
@PissedConsumer1979836

Received partial refund from Colin. Corporate no response.

#1973055

Hi Matt, we are very sorry to see this note and remain committed to helping Cristina and Sawyer with our ongoing training support.

#1973102
@BarkBustersCares

You have time to write this to try to make yourself look better online but you’ve had 2 weeks to call or email us back. Talk is cheap.

#1973667
@PissedConsumer1973102

Issue resolved by Owners. Please delete

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ID
#2374499 Review #2374499 is a subjective opinion of poster.
Service
Bark Busters Dog Trainer
Pros
  • In home training
Cons
  • Sold the business
  • Trainer rarely available
  • Does not provide service as promised
Loss
$1000
Preferred solution
Full refund

Stay away

Stay away, do research, ask for references, ask for educational background, and see what you find. I spent $995 and there is no change. Our dog showed aggression and he disappeared.
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1 comment
#1940712

Hi there, we are sorry to hear about your experience and would appreciate you reaching out to our support team at office@barkbusters.com so we can help resolve your concerns. Thanks in advance!

ID
#2232371 Review #2232371 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer
Update by user Apr 07, 2021

An update to my situation. The instruction I was given to help train my dog has not helped, and now both dogs are now having the behavioral that I have been trying to prevent. As a result, I am now seeking a different trainer to fix the issues that Bark Busters was...

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3 comments
#2001451

I emailed them twice but no response.

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ID
#2216244 Review #2216244 is a subjective opinion of poster.
Location
Bristol Township, Pennsylvania
Loss
$1050
Preferred solution
Let the company propose a solution

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New Reviewer

House breaking cost

Trainer came on July 8, 2020 with a total of 4 times for approximately 4 hours. I needed help with my 6 mo old Shih Tzu with house breaking which I informed the trainer when I contacted her. Very little help was given. At 4 hrs this comes out to about $300 an hour which is outrageous. My dog is still not house broken. I phoned my trainer and she said she had done about everything she could do and to keep trying. Have had no followup in almost 1 mo. since I phoned. For the price I paid my dog should be trained by now!!!

User's recommendation: Make sure they work on what you needed.

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1 comment
#1937565

Hi did you ever get the refund?

ID
#2169391 Review #2169391 is a subjective opinion of poster.
Service
Bark Busters Dog Trainer
Pros
  • No pros
Cons
  • Lack of training methods
Loss
$1195
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

HORRIBLE CUSTOMER SERVICE ATTITUDE, CONDECENDING, IRRITATING AND DISRESPECTFUL

HORRIBLE ATTITUDE. TRIED TO BOOK DOG TRAINING AS WE WERE BEING PRESSURED BY THEIR SALES PERSON. WAS TOLD THERE WAS A 6-8 WEEK WAIT. WHEN WE SAID NEVER MIND WE WOULD FIND SOMEONE ELSE, A PERSON CALLED BACK INSULTING US TELLING US WE DID NOT UNDERSTAND BUSINESS AND CONTINUED YELLING AT US ON THE PHONE UNTIL WE HUNG UP. REPEATEDLY CALLED BACK AND WE ULTIMATELY BLOCKED THE NUMBER

User's recommendation: THINK TWICE.

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1 comment
#1918772

Hi ROBERTA D, We are sorry to hear about your experience and we do apologize for wait times being longer than usual to get on calendars. We will share your experience with those who help book lessons so we learn from this experience to do better. Bark Busters

ID
#2116755 Review #2116755 is a subjective opinion of poster.
Service
Bark Busters Dog Trainer
Pros
  • No pros
Cons
  • Horrible customer service
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Scam Service/Worst Company

Bark Busters - Scam Service/Worst Company
Same thing as everyone else, was charged almost 1,000 dollars for a trainer to come and do nothing. The trainer came for one hour, showed me some YouTube videos and animal psychology and left because he said the dog was too scared that day. Multiple vets have said their training techniques induce anxiety and aren't effective. I've emailed the company multiple times with no success. It is insane how many others they have scammed! I would like a refund, has anyone tried disputing the transaction with their bank or reporting the business to federal agencies or business bureaus?

User's recommendation: Do not give this company any money!

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1 comment
#1887758

Hi there, We are sorry to hear about your experience and without having your contact information we'd like to kindly ask you to email us at office@barkbusters.com and we will get in touch to address your concerns. If it's easier to work directly with your local trainer to get this resolved you can choose that as well. We look forward to hearing from you and apologize if prior notes have not yet been addressed.

ID
#2021800 Review #2021800 is a subjective opinion of poster.
Location
Concord, Massachusetts
Service
Bark Busters Dog Training
Cons
  • Misleading website reviews
  • Poor trainers
  • Service provided or how it was handled
Loss
$1095
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Absolute Con-Job

I invested $750 on the 18 March with bark busters hoping they can help us socialise our dog which we got from a rescue centre in Perth. The dog is a good dog but without knowing his full history, we can definitely see that their has been some problems with other dogs in the past and he is reactive. The trainer is aware of this. So here are the meeting since March. Meeting 1 - Took payment, gave us a check colar, 2 water bottle and a chain bag thing. Taught us how to check the dog. Meeting 2 - cancelled due to some emergency with another dog. If a dog is in a home I don't quite understand what training emergency could be. Disappointing that they took us for idiots and insult our intelligence. Meeting 3 - comes to our home unplanned and spends another 20 mins of how to train our dog and advise will re-visit in 10-14 days. No contact since. Emailed back busters on their web page. He calls and I didn't pick up in time. Ring him right back within 5 mins and left a message and all I get since is thanks for being patient. I've run out of patience cause our dog needs help training. I'd be happy to walk away with half my money back so I can find a trainer who has time to help us get our dog to a level where he can socialise. Think very hard where you throw your hard earned money. $750 doesn't come easy. I don't know about most of you, that a 40 hour week for me. We love our dog hence the investment.

User's recommendation: Think very carfefully before you part with your money.

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2 comments
#1874560

Trainer got in touch with me today. I offered to take 50% refund and part ways. Let's wait and see.

#1875117
@PissedConsumer1874560

So they charged me $90 for the lead and collar. Again worst customer service I've experienced in many years.

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ID
#1974222 Review #1974222 is a subjective opinion of poster.
Service
Bark Busters Dog Trainer
Cons
  • Does not provide service as promised
  • Lack of commitment
  • Does not keep appointments
Loss
$750
Preferred solution
Full refund

Do not support this buisness

If you are a client looking for the best quality of training for your dog, this is not your answer. I signed up for barkbusters in July of 2018 desperate for help with my dogs newly developed leash aggression. Barkbusters seemed appealing because they offered a guaranteed result and a lifetime support. When I called to sign up, I was offered a promotion to add another dog from the same household to the program. I paid extra to add my moms 5 month year old puppy for puppy training. At the first appointment, the designated trainer to my area, Rob Scheel, was more than happy to be flexible offering to come on weekends, stat holidays or evenings. He collected my $1,152 for "lifetime support" at the first session (which is a verbal instruction to the owner on how to speak with and deal with your dog. ) My main concern, leash aggression was not discussed, nor was any puppy training program, goals skills or objectives set up or discussed for my moms dog. After the first meeting and collecting the payment, Robs office hours for follow ups suddenly change from monday to Friday 9-4 PM. If you are a working class person like myself, good luck getting an appointment within the parameters of that availability. Rob came for a follow up again in November where he asked how things were going. Leash aggression was still a pressing issue for me and not addressed. In January I reached out again with the same problems. At this point my dog had the same unresolved issues since July 2018, and my moms puppy is now 1 year old and has received no formal puppy training. I found this unacceptable and wanted to set up an appointment and could not find a suitable time within Robs restricted office hours. I tried to reach a resolution with Rob who was unprofessional, disorganized and unhelpful to me as a client. I reached a dead end with him and called the barkbusters Canadian head office for a resolution. I asked for a refund and they thought half of the money back was fair. I wanted more as I don't feel that the quality of training or time of training I received valued $550. I want to warn other pet owners of the way that this buisness operates and as a consumer would say that this service is not worth your money.
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1 comment
#1825604

Hi there - we are sorry to hear about your experience with Rob S and would be happy to further discuss this with you if you would kindly email us at office@barkbusters.com Our goal at Bark Busters is to help every client work closely with their trainer to achieve their desired outcomes, which we recognize are specific and unique to every client. If we can ever help assist towards that we'd like to know and work directly with you to achieve that.

ID
#1791650 Review #1791650 is a subjective opinion of poster.
Location
White Rock, British Columbia
Service
Bark Busters Dog Training

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I am a barkbusters client and am having a problem with my assigned trainer, Rob Scheel. I paid my initial deposit and signed up for barkbusters in July, and Rob was unable to see me for an appointment until September. When I signed up and spoke to a barkbusters...
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2 comments
#1835312

In January 2020 I reached out again with the same problems. At this point my dog had the same unresolved issues since July 2019, and my moms puppy was now 1 year old and had received no formal puppy training.

I found this unacceptable and wanted to set up an appointment and could not find a suitable time within Robs restricted office hours. I tried to reach a resolution with Rob who was unprofessional, disorganized and unhelpful to me as a client. When I mentioned I wanted to speak to someone at head office for help he discouraged me and said that there was no one else that could help me. I reached a dead end with him and called the Barkbusters Canadian head office for a resolution.

I asked for a refund and they thought that half of the money back was fair. I was not happy with that decision as I don't feel that the quality of training or time of training I received valued $576. Barkbusters advertises a "guaranteed result" and a "lifetime support" but after coming out for the first 4 hour spiel it is nearly impossible to set up future appointments. My issue for seeking help was never addressed and as a pet owner I feel I have done my dog a disservice for not getting him the proper help for a serious matter.

I want to warn other pet owners of the way that this business operates and as a consumer would say that this service is not worth your money. Sincerely, Katy Walsh

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ID
#1782473 Review #1782473 is a subjective opinion of poster.
Service
Bark Busters Dog Trainer
Cons
  • Trainer rarely available
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Don't use this company, it's a rip off

I was told by the trainer they sent out that the lifetime membership was 800 dollars. The trainer cancelled the first two appointments, when he did come out he offered a reduced rate because of the inconveniences to my family. He did come out ONCE and wanted half up front, 340 dollars, for 2 hrs and there was no contract or receipt, he spent more time talking about his life and experiences. That was the last we saw of him it has been over 2 months now. Tried contacting the company and the phone number is out of service. Emailed the company with no results.
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1 comment
#1818249

Hi Brenda, We are sorry to have learned about your experience with a non-authorized trainer. We are glad to have spoken with you by phone, and we will do our best to help track this person down.

We maintain our official list of active trainers on our website at www.barkbusters.com. If there are ever any questions about a trainer, we can be reached at office@barkbusters.com to validate the status of any Bark Busters trainer.

ID
#1776308 Review #1776308 is a subjective opinion of poster.
Service
Bark Busters Dog Training
Cons
  • Paid for and no service
Reason of review
Poor customer service
Loss
$340
Preferred solution
Full refund
New Reviewer

They are complete phonies and will trick you!!!

Steven and; Paula Hinz tell people they can train their dog to stop barking, and going to the bathroom on the floor. They failed to apply their special techniques to their mother's dogs Chonsie and Raleigh. They have been my landlords for years now after taking over their parents rentals and treat us like dirt. They act like slum lords in beautiful Newport Beach, CA. They never did any maintenance in over 20 years, including but not limited to painting replacing old and worn carpet and drapes. I paid for all of those, and they refuse to refund my $1800 deposit. These people are not credible and only want your money. Stay away of find someone that is honest and ethical.
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1 comment
#1806564

Hi Bruce, we are very sorry to see this post regarding personal matters that are unrelated to Bark Busters. We are not aware of you having any service with Bark Busters, however if you do and have any issues with the service please kindly reach out to our home office by email at office@barkbusters.com. Thank you.

ID
#1756525 Review #1756525 is a subjective opinion of poster.
Service
Bark Busters Dog Training
Cons
  • Cheat people
Reason of review
Not as described/ advertised
Loss
$1800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
After reading ALL of the complaints I am so thankful I did not get involved with Dog Busters but unfortunately my wife did. Turning into my driveway I noted a bright green yellow van parked (engine not running) in an alcove on the side of the house which is posted with...
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1 comment
#1806573

Hi Davene, if you have the security camera footage we would be very interested to see it and can be reached by email at office@barkbusters.com. We look forward to hearing from you and further investigating so we can learn from this experience as appropriate. Kind regards

ID
#1750590 Review #1750590 is a subjective opinion of poster.
Reason of review
Just for your information

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