I waited over a year to provide this feedback because our issue was not with the trainer himself, and we wanted to see if the training techniques would work for us over time. While the trainer was professional, this training system has just not worked for our dog.
When we signed up and paid almost $1,000 (!!) for the lifetime support plan, I was under the impression that this would help teach us/our dog techniques that were actually based on our individual dog and his personality. That is NOT the case.
Instead, I've since learned that this is simply a franchise, and the training methods are a one-size-fits-all plan that literally just consists of yelling "BAH!" at your dog every time he does something bad, squirting him with a water bottle, and/or slamming a noise maker onto the ground next to him in order to scare him (this is also supposed to be done at random times to scare/punish your dog when he isn't even misbehaving).
Leash training did not involve anything new for us. We were provided with a collar, but the trainer ended up telling us to keep using the one we already had since it provided more control - and told us to pop the leash when the dog pulls. Since we'd already been doing that, it wasn't exactly a revolutionary technique worth hundreds of dollars.
Also included was a rather unnecessary basic behavior lesson about dogs consisting of information we already knew, and (this really annoyed me) a reprimand about the "crap" prescription kibble we were feeding our dog because he has allergies, instead of a raw diet.
The trainer did two sessions with us. We did like him and were really impressed with how our dog responded to his alpha energy, so we were excited to implement everything, but I was not comfortable with the techniques of yelling and using a noise-maker from the start. I'm not a meek pushover, but I also don't want to be out in public barking BAH! at my dog constantly. We did it anyway, and it honestly made our dog more nervous and reactive. I can't blame him - wouldn't you be more edgy if someone was yelling at you, and randomly throwing a little beanbag full of noisy chain links near your feet? Finally after a few months, our dog just became desensitized to the techniques and they now have no effect at all.
As for the lifetime support, we opted not to continue with any more sessions because we knew this training plan was not working for us and our dog. It was also unclear if the lifetime support truly is at no additional charge. It sounded as though it's really left up to the trainer's discretion to decide whether they think you've been training your dog enough in between sessions, and if not they may charge you extra for the visit.
Overall, very disappointing. We definitely don't have money to waste, so we were really committed to helping our dog when we paid so much for this program. I now wish we had put it towards sessions with a trainer who could really get to know us and our dog, and tailor the training methods to his unique personality. An expensive lesson learned.
Product or Service Mentioned: Bark Busters Dog Training.
Reason of review: Bad quality.
Monetary Loss: $900.
Preferred solution: Full refund.
I liked: In home training.
I didn't like: Lack of training methods, Price.